Shipping & Returns

IMPORTANT UPDATE FROM AUSTRALIA POST

"At Australia Post, we’re working hard to deliver for our customers in these difficult times. We are however, experiencing significant delivery delays in our network due to limited flights, social distancing requirements and a substantial increase in parcel volumes as more people shop online

These delays mean we are temporarily suspending the Express Post guarantee of next day delivery as we are unable to commit to this timeframe. Express Post is still available but parcels may not be delivered next business day every time"

 

NOTE ON LETTERS: do not come with tracking

We will continue to offer letters as an option although recently we have experienced letters take 3 weeks or more to arrive. Only choose this option if you're not in a hurry

We are continuing to post as normal and haven't experienced any other delays

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ORDERS WITHIN AUSTRALIA - Click here for more info

Standard Parcels and Letters will take between 2 and 6 days depending on destination
Express Parcels will take between 1 and 3 days depending on destination

Tracking
No tracking is provided for Letters
All Standard and Express Parcels will have a tracking number provided

INTERNATIONAL ORDERS - Click here for more info
PLEASE NOTE: ALL INTERNATIONAL ORDERS MUST INCLUDE A PHONE NUMBER

International Standard Parcels will take between 6 and 15 days to arrive

Tracking
Tracking is included with International Standard Parcels

REFUNDS

We will replace or refund (less original shipping cost) any faulty product. 
We may require the part to be sent back to us for testing. In this case we will provide a pre paid return label by email

RETURNS & EXCHANGES

If you wish to return or exchange a working part we will provide a full refund less original shipping cost. Return shipping is at your expense

Email us at info@pedalpartsaustralia.com
Return address is PO BOX 6031 LAKE MUNMORAH NSW 2259